This website is operated by Bodyworld Holdings Ltd. We take your privacy very seriously, therefore, we urge to read this policy very carefully because it contains important information about on:
- Who we are,
- How and why we collect, store, use and share personal information,
- Your rights in relation to your personal information, and
- How to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Bodyworld Holdings Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
We collect the following personal information that you provide to us:
- Your name
- Your address
- Your telephone number
- Your email address
Some examples of when we collect this information include:
- When joining Bodyworld
- When booking a place for a Bodyworld Event.
- When booking a place for a Bodyworld Fitness Class.
- When booking a personal training session.
- When making a purchase in our online store.
- When using our live chat facility
- When using the contact form on this website.
Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
- Shall consent on their behalf to the processing of their personal data;
- Shall receive any data protection notices on their behalf; and
- Shall consent on their behalf to the transfer of their personal data abroad.
Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
- Training purposes.
- Fraud Prevention.
- Illicit material
Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs, Facebook Pixel Such technologies can be used to track users’ actions and activities and to store information about them. We use these cookies and/or similar technologies on this website.
- Items placed in your shopping cart.
- Information to personalise your visit to this site.
- Analytical data to help us improve the content of the site
- Preferences for services provided by this site.
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
In addition, it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
How we use your personal information
We collect information about our users for the following purposes:
- To identify you and manage any accounts you hold with us;
- To process your order; conduct research, statistical analysis and behavioural analysis;
- To carry out customer profiling and analyse your purchasing preferences.
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share your personal information with any other 3rd parties.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on a purchase, signing up to a newsletter, entering a competition etc). If you do opt-in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
- Telephone Number
- Email Address
This is to enable us to do the following:
- Name and Address – for delivery purposes and to ensure online bookings are bonafide;
- Age – to ensure prohibited items are not sold;
- Email – to provide a receipt of your purchases and to provide tickets for events
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and address – 6 years to satisfy UK tax law;
Age – once your age has been verified by us it will be immediately deleted;
Email – your email address is used to identify your user account on this website. If you elect to end your membership, your account will be closed and your email address deleted. Dormant unused accounts and historical order email addresses are purged every 12 months.
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
- legal obligation
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
- User account access is controlled by a unique username and password;
- All data is stored on secure servers;
- Payment details are encrypted using SSL
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to the processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
- Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including, for example, unsubscribe buttons or web links. If such is offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us using the details below.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
- By email, if you have opted in to receive emails;
- By a notice on the website header;
- By a notice in the news section of the website.
If you have any questions about this policy or the information we hold about you, please contact us at:
Bodyworld Holdings Ltd
telephone: 01823 289616
Calls will be answered at the following times:
Monday to Friday 6.00am – 10.30pm
We may record calls for quality and training purposes.
Our data protection officer is Chris Dadd.